THESE TERMS AND CONDITIONS OF STORAGE TOGETHER WITH OTHER FORMS, POLICIES AND DOCUMENTS REFERRED TO, ARE THE TERMS ON WHICH THE SERVICES WILL BE PROVIDED. THESE TERMS AND CONDITIONS WILL APPLY TO THE STORAGE SERVICES MADE AVAILABLE BY VINT-TRO AND SPECIFIED ON THIS FORM AS THE SERVICES TO BE PERFORMED BY VINT-TRO.
The services are provided by Vint-tro Limited (Vint-tro), a private limited company registered in England and Wales with company number 12728106 and registered office at 80 Compair Crescent, Ipswich, Suffolk, IP2 0EH.
Vint-tro provides short and long-term storage and care of vehicles in the United Kingdom.
By accessing our website (www.vint-tro.com) or visiting the car storage facility. The customer or representative (You) are under no obligation to accept the services.
When undertaking vehicle storage with Vint-tro, You enter into an agreement and accept these terms and conditions and must comply with them at all times.
If You do not agree to these Terms & Conditions You must not use our service. Vint-tro may revise the Terms & Conditions from time to time by amending and posting a new version of these Terms & Conditions or any of our policies online. You are responsible for checking the Terms & Conditions and for any changes made.
Where Vint-tro has entered into a contractual arrangement with You in respect of vehicle storage services, Vint-tro will take reasonable steps to notify You of any changes to the Terms & Conditions and your continued use of the service will denote your acceptance of the updated Terms & Conditions.
By accessing the services you confirm that You will comply with these Terms & Conditions;
2.1 Legal Ownership or Authority
You confirm that You are the legal owner of the vehicle or You can provide proof that You have the authority to act on behalf of the legal owner of the vehicle.
2.2 Issues or Requests
You shall before the presentation of the vehicle for storage inform Vint-tro, in writing, of any special requests required due to the particular nature of the vehicle, giving precise details and specifying all precautions necessary. You should pay particular attention to conditions 10 and 11 Insurance and Limitation of Liability.
2.3 Minimum Age
No one under the age of 18 years of age is permitted to enter into a contractual arrangement with Vint-tro. By using the Vint-tro services, You confirm that You are 18 years of age or over.
2.4 Agency or Partnership
These Terms & Conditions do not create or intend to create any agency, partnership, joint venture, or any other such relationship between You and Vint-tro.
2.5 Assign Rights and Obligations
Vint-tro may assign or transfer its rights and obligations under these Terms & Conditions without your prior consent, provided such assignment or transfer is on the same or equivalent terms to the relevant party. If any of the provisions of these Terms & Conditions are held to be invalid, void, or unenforceable, the remaining provisions will remain in full force and effect.
2.6 Dangerous or Explosive Articles
When the vehicle is presented for storage, no explosive or dangerous articles may be deposited in the vehicle and the vehicle shall be in such condition so as not to cause damage or injury or the likelihood of damage or injury to the Vint-tro storage facility, to any other vehicles or any Vint-tro employees, contractors or workers and you agree to indemnify Vint-tro against any loss or damage it may suffer as a result of a breach of this term and you agree to pay all costs and expenses incurred together with Vint-tro’s reasonable charges, for dealing with the breach and its consequences.
2.7 Prescribed Service
Whilst every effort will be made to give your vehicle the prescribed service on the due day, Vint-tro reserves the right to be flexible regarding the operation of the service.
2.8 General
These Terms & Conditions are governed by the Laws of England. If You have a dispute please contact Vint-tro before taking any action and we will try to resolve issues with You; however, if Vint-tro and You cannot do so then you agree the courts of England will have jurisdiction to settle any dispute or claim arising under these Terms & Conditions.
By accepting Vint-tro’s quote You are agreeing to these Terms & Conditions.
3.1 Personal Data
You agree to the collection and use of your personal data in accordance with the privacy policy that can be viewed on our website (Privacy Policy). We recommend that You read these carefully as well as checking these Terms & Conditions regularly to review any updated versions.
3.2 Maintaining Contact Details
You are responsible for keeping your contact details up to date and to notify Vint-tro of any changes to your address or contact information.
All communications sent to You in connection with this agreement shall be deemed to be properly given if sent by email to the last email address You provided to Vint-tro.
If You wish to change your contact details You must notify Vint-tro in writing. You must not consider the change to have taken place until such time as You have received acknowledgement and confirmation from Vint-tro that their systems have been updated.
You must provide all ownership documentation and other such documentation as is requested by Vint-tro before the presentation of the vehicle for storage.
Vint-tro will not store your vehicle unless it has:
5.1 Notice to Agree a Delivery Date and Time
Vint-tro requires a minimum of 48 hours notice to make arrangements for a delivery, unless otherwise agreed.
Vint-tro will agree on a delivery date and time with You, only when it has received all the storage documentation and details, listed in condition 4.
5.2 Status and Condition on Site Form
When the vehicle arrives on site:
Vint-tro will inspect and take images of the vehicle, record any existing damage and condition details; including the mileage and fuel levels.
You need to review and sign the Status and Condition On Site Form to confirm acceptance of the information recorded by Vint-tro or highlight and agree with Vint-tro to any amendments before You leave the storage site.
If in the unlikely event no agreement on the Status and Condition of the vehicle can be reached, Vint-tro will be unable to store the vehicle and will reimburse any storage fee(s) that have been paid by You.
5.3 Failure to Sign Condition on Site Form
If You or your representative fail to sign the Status and Condition On Site Form before You or your representative leave the storage site. Vint-tro will highlight that the form has not been signed by You and will date, time and sign on your behalf so there is a record on file.
In such circumstances You accept that the information on the Status and Condition On Site Form is complete and accurate. Vint-tro accepts no responsibility, liability or costs for any damage or variances identified other than shown on the completed Status and Condition On site Form. This information will then be used as the basis to compare to the Status and Condition Off Site Form.
5.4 Delivery by Another Party
You must advise Vint-tro in writing if someone other than You is going to deliver the vehicle to the Vint-tro Storage Site. You need to confirm the following:
Or
6.1 Termination and Automatic renewal
Vint-tro may terminate, discontinue or change all or any part of its service offering, without notice. Vint-tro will not be liable to You if for any reason Vint-tro’s service offering is no longer available for any period.
Vint-tro may at any time require You to remove any vehicle upon 28 days’ notice in writing. If You fail to remove the vehicle from the custody or control of Vint-tro after 28 days. Vint-tro may, at its sole discretion, remove the vehicle from the secured storage facility and place it at any other location, whether protected from the elements or otherwise and charge you £10 per day until such time as You have collected the vehicle.
Unless otherwise agreed You must provide Vint-tro with a minimum of 48 hours notice that you wish to remove a vehicle from storage or cancel your agreement.
The agreement will renew automatically on the 1st of each calendar month and will continue to be in force until such time as notice has been issued by You in writing and this has been acknowledged by Vint-tro.
Once notice has been acknowledged. Vint-tro will agree on a date and time for collection or the date a Retention space has been cancelled.
6.2 Moving Vehicles
Vint-tro reserves the right to move the vehicle by driving or otherwise as Vint-tro deem necessary or appropriate. Vint-tro further reserves the right to move any vehicle to any other location in the event that the storage facility has to be closed either permanently or temporarily, as deemed appropriate by Vint-tro.
6.3 Forced Entry to Vehicles
Vint-tro reserves the right to forcefully enter a vehicle in such a manner as it deems necessary, without being liable for damage caused to facilitate the exercise of the rights conferred in the above paragraph, or to abate any nuisance caused by the vehicle.
7.1 Notice to Collect a Vehicle.
Provided that You have paid all sums due to Vint-tro, You shall give Vint-tro a minimum of 48 hours notice of your intention to remove any vehicle from the premises, whose removal may only take place during normal working hours of 9 am to 5 pm or otherwise by agreement with us.
7.2 Cancellation of Agreed Collection Date and Time
If You are delayed or need to reschedule the agreed collection date and time You must inform Vint-tro, so Vint-tro can agree a new date or time. If You fail to notify Vint-tro and do not turn up within 1 hour of the agreed time and date Vint-tro reserves the right to charge a Cancellation Fee of £50 and charge You £10 per day while the vehicle remains on site.
7.3 Status and Condition Off Site Form
On collection You will be required to inspect the vehicle, check mileage, fuel and sign a Status and Condition Off Site Form. You are responsible for highlighting any differences compared to the Status and Condition On Site Form before your vehicle(s) leaves the storage site.
7.4 Failure to Sign Status and Condition Off Site Form
If You or your representative fail to sign the Status and Condition Off Site Form before the vehicle leaves the storage site. Vint-tro will document that the form has not been signed and will date, time and sign so that we have a record of the vehicle leaving our site.
In such circumstances You accept that the information on the Status and Condition Off Site Form is complete and accurate. Vint-tro accepts no responsibility, liability or costs for any damage or variances identified other than shown on the completed Status and Condition Off Site Form.
7.5 Collection by Another Party
You must provide Vint-tro with written authority prior to collection, confirming:
Or
7.6 Vehicle Sale
You will notify Vint-tro within 48 hrs of the vehicle(s) sale. You will pay any outstanding charges up to and including the agreed collection date with Vint-tro. The vehicle will not be released until all changes have been paid in full by You.
Unless otherwise agreed by Vint-tro and as its sole discretion You must collect your vehicle(s) within 7 days of the vehicle being sold. Where the vehicle(s) remains on site after 7 days You will be charged £10 per day until the vehicle is no longer on site.
Should the new owner wish to use the storage services. They will need to sign a new agreement with Vint-tro. Until such time as a new agreement is in place or the vehicle is no longer on site, You will be responsible for the vehicle and pay any charges that are incurred.
You may instruct Vint-tro to carry out additional services on your vehicle from time to time. These include but are not limited to:
If you wish to find out about all the services we offer, please speak with one of our team or go to our website: www.vint-tro.com
9.1 Minimum Storage Period
The minimum storage period is one calendar month or an agreed set amount of days agreed by Vint-tro and You.
9.2 Invoicing and Payment
Storage charges will be invoiced on the 1st working day of each calendar month and will cover the full calendar month, other than detailed in condition 9.3 The Initial Storage Month.
All storage fees must be settled in advance unless expressly agreed otherwise in writing by Vint-tro. Storage charges do not include the cost of any carriage of a vehicle to or from storage. Payment is to be made by direct debit unless otherwise agreed by Vint-tro.
9.3 Initial Storage Month
If your vehicle comes on site other than the 1st of a calendar month you will be charged a pro-rata amount until the end of that calendar month. All subsequent months you will pay for the full calendar month in advance. These charges are non refundable.
Example: If a vehicle is due to come onsite on the 10th of the month, nine days will be subtracted from the full calendar monthly charge.
E.g: If the full monthly charge is £200 for the month of July, nine days will be subtracted from 31 days = 22 days.
22 days x £6.56 per day will be charged or £144.32 for the pro rata calendar month..
9.4 Extensions to the Initial Storage Period.
Any extensions of the agreed initial or subsequent storage period will be on the same conditions as these, subject to any adjustment of charges or notice of a change to these Terms & Conditions. Subject to the minimum term, the initial storage may be such a term as agreed by Vint-tro and You.
9.5 - Notice to Increase Storage Charges
Vint-tro may increase storage charges from time to time by providing You 21 days notice.
9.6 Failure to Pay Storage Charges
If You fail to make a payment due to Vint-tro or fail to pay by the due date, without limiting any other remedy, Vint-tro may have under these Terms & Conditions. You shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England’s base rate. Such interest will accrue daily from the due date until the overdue amount has been paid in full.
9.7 Interest and Lien
You shall pay the interest together with the overdue amount. You agree to grant Vint-tro a particular lien on the vehicle / goods being stored, as well as a general lien permitting us to retain the vehicle and any other goods stored by You as security for payment of all sums claimed by Vint-tro.
If You fail to pay any outstanding sums due to Vint-tro, including but not limited to any unpaid storage charges and / or interest due on any overdue payment. Vint-tro may, without prejudice to its other rights and remedies, issue you with a final notice for payment of outstanding sums due, together with notification that in the event of your continued failure to settle any outstanding sums within 28 days of receipt of such final notice, Vint-tro may sell your vehicle.
If Vint-tro proceeds with the sale of your vehicle, the proceeds of sale shall be used to cover the unpaid debt including any costs incurred in the sale of the vehicle and costs of enforcement. After all outstanding sums due to Vint-tro have been settled, any surplus proceeds of the sale will be paid to You.
9.8 Removal to Another Site
If You fail to make payment within 28 days from the date that the sums fall due, Vint-tro may, at its sole discretion, remove the vehicle from the secured storage facility and place it at any other location, whether protected from the elements or otherwise.
9.9 Access to Vehicle
Vint-tro may refuse to deliver or grant You access to the vehicle unless all outstanding charges have been paid in full.
10.1 Your Vehicle Insurance
You are responsible for maintaining your own vehicle Insurance cover up to its full market value at all times when your vehicle is in storage with Vint-tro.
10.2 Vint-tro Insurance
Vint-tro maintains a policy of insurance on the vehicles in its storage but in the event of a claim and with exceptions to the clause’s within Limitation and Liability. Vint-tro will only be liable up to the vehicle's market value as determined by its Insurer. This limit will change over time and Vint-tro is under no obligation to notify any customer of such change.
10.3 Vehicle Valuation for insurance
Vint-tro provides comprehensive insurance cover for the storage locations and the vehicles on site.
Our Insurers require that we provide an initial Estimated Vehicle Value and to update them on significant changes that may occur.
Vint-tro will ask You to provide your Estimated Vehicle Value on your initial enquiry prior to any vehicle coming on Site. Vint-tro will also undertake its own review and advise You if there are any significant variance between the two values. You will be required to confirm the value you wish Vint-tro to use. This will be shared with Vint-tro’s insurers and will be used to determine the price Vint-tro will charge you for storage.
Once a vehicle is on site, we are required by our Insurers to provide them with a monthly declaration as to the value of the vehicles Vint-tro has on site.
It is your responsibility to advise Vint-tro of any changes to the value of your vehicle. If Vint-tro receives no notification prior to the 1st of the Calendar month. You will be deemed to have confirmed the Estimated Vehicle Value has not changed. In such circumstances Vint-tro will use the last Estimated Vehicle Value you agreed and share this with its Insurers.
If you are unsure if the Estimated Vehicle Value has changed since the vehicle came on site. Vint-tro can can provide the following options to help You:
Vint-tro will only be held liable for any loss caused by its negligence, or that of its employees or agents. Vint-tro shall not be under any obligation to You for any loss or damage suffered as a result of force majeure or as a result of matters outside the reasonable control of Vint-tro.
In the event of any damage or loss being alleged by You, the onus of proof shall be on You to show that such damage or loss has been caused by Vint-tro. The Status and Condition On Site and Off Site Forms and conditions for delivery and collection will apply. Any damage not identified and highlighted before the vehicle leaves the storage site and which is not recorded and shown as a variance on the Status and Condition Off Site Form will be deemed to be waived by You.
Vint-tro shall have no responsibility for damage or loss caused by any defects, mechanical, electrical, or otherwise, relating to your vehicle and shall be under no duty to You, either to act on or report on any defects that might be present whether noticeable or not. You shall hold Vint-tro indemnified against any loss or liability whatsoever or howsoever arising out of damage caused by such defects on your vehicle.
