Vehicle Storage Terms & Conditions


1. About Vint-tro

The services are provided by Vint-tro Limited (Vint-tro), a private limited company registered in England and Wales with company number 12728106 and registered office at 80 Compair Crescent, Ipswich, Suffolk, IP2 0EH. 

Vint-tro provides short and long-term storage and care of vehicles in the United Kingdom. By accessing our website ( or visiting the car storage facility you are under no obligation to accept the services. When undertaking vehicle storage with Vint-tro, you enter into an agreement and accept these terms and conditions and must comply with them at all times.

You also agree to the collection and use of your personal data in accordance with the privacy policy that can be downloaded from the website ( We recommend that you print a copy of these terms and/or save them for future reference as well as checking these Terms of Business regularly to account for any updated versions.

If you do not agree to these Terms of Business you must not use our service. We may revise the terms of Business from time to time by amending and posting a new version of these Terms of Business (or any of our policies) online. It is your responsibility to check the Terms of Business. Where we have entered into a contractual arrangement with one or another in respect of the vehicle storage services, we will take reasonable steps to notify you of any changes to the Terms of Business and your continued use of the service will denote your acceptance of the updated Terms of Business.

2. Use of Our Service

By accessing the services you confirm that you will comply with these Terms of Business; you confirm that you are the legal owner of the vehicle or you can provide proof that you have the authority to act on behalf of the legal owner of the vehicle.

You shall on or before the presentation of the vehicle for storage inform us, in writing, of any special issues required due to the particular nature of the vehicle giving precise details and specifying all precautions necessary. Your attention is drawn to Sections 4 & 5 – Insurance and Limitation of Liability, below.

We may terminate, discontinue or change all or any part of our service offering, without notice. We will not be liable to you if for any reason our service offering is no longer available for any period. We reserve the right to move the vehicle by driving or otherwise as we deem necessary or appropriate. We further reserve the right to move any vehicle to any other location in the event that the storage facility has to be closed either permanently or temporarily, as deemed appropriate by Vint-tro. Vint-tro reserves the right to forcefully enter a vehicle in such a manner as it deems necessary, without being liable for damage caused to facilitate the exercise of the rights conferred in the above paragraph or to abate any nuisance caused by the vehicle.

3. Documentation and details

It is your sole responsibility to ensure that all ownership documentation and other such documentation (as required and requested by Vint-tro) is provided before the presentation of the vehicle for storage.

Vint-tro will not store your vehicle unless it has a copy of the V5C registration certificate confirming that you are or you are the legal representative of the registered keeper of the vehicle. Vint-tro also requires a copy of documentation with a photo ID, such as a driving license or passport.

If your vehicle is sold, in accordance with these Terms of Business, you will notify Vint-tro within 24 hrs of the vehicle sale. You will pay all outstanding charges up to and including the agreed collection date with Vint-tro. For clarification, the collection date must be within 14 days from the date your vehicle was purchased. Should the vehicle remain on-site with Vint-tro after 14 days, storage charges will be applicable at £10 per day.

You must notify Vint-tro of any intention where the new owner may wish to retain the services previously provided under Terms of Business. Where new owner details are provided by you, Vint-tro will make all attempts for a smooth transaction of the services under a new agreement.

It is your sole responsibility to keep your contact details up to date and to notify Vint-tro of any changes to your address or contact information. Any notice or communication required to be given or sent by Vint-tro to you in connection with this agreement shall be deemed to be properly given if sent by post addressed to you at the last address of which you shall have given notice to us.

You may instruct Vint-tro to carry out additional services on your vehicle from time to time. These include but are not limited to an Express Wash which will consist of your vehicle being washed with car soap/shampoo and water, dried with a microfibre cloth, and or a drying towel, an Express Wash will also consist of a light vacuum of the vehicle’s interior. Vint-tro also offers Battery Conditioners to be used to keep vehicle batteries at their optimum charge capacity. Where a Battery Conditioner is requested by you to Vint-tro you are providing Vint-tro with expressed permission to apply the Battery Conditioner to your vehicle. For the avoidance of doubt, this includes removing any vehicle parts, trim, or others in order to access the vehicle’s battery. Where a Battery Conditioner is taken as a service from Vint-tro, Vint-tro takes no responsibility for any damages sustained to the vehicle in its entirety nor will it be responsible for any batteries or electronics that fail whilst the vehicle is within Vint-tro’s custody.

4. Term and Payment

Vint-tro provides long-term storage facilities and care to owners of fine vehicles. The minimum long-term storage of a vehicle is three (3) months and is subject to an upfront, non-refundable, payment of one (1) month’s storage charge. Subject to the minimum term, the initial storage term may be such a term as is agreed by Vint-tro and you. Any extensions of the agreed initial (or subsequent) storage period will be on the same conditions as these, subject to any adjustment of charges or notice of a change to these Terms of Business.

Storage charges will be invoiced every month on the 1st working day of every month in advance, and are payable by direct debit by the payment mechanism stipulated in these terms. All storage fees must be settled in advance unless expressly agreed otherwise in writing. Storage charges do not include the cost of any carriage of a vehicle to or from storage.

Vint-tro may increase storage charges from time to time by providing 21 days prior notice. If you fail to make any payment due to Vint-tro under these Terms of Business by the due date for payment, without limiting any other remedy we may have under these Terms of Business, you shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England’s base rate from time to time. Such interest shall accrue daily from the due date until the actual payment of the overdue amount, whether before or after judgment.

You shall pay the interest together with the overdue amount. You agree to grant Vint-tro a particular lien on the vehicle/ goods being stored by these Terms of Business, as well as a general lien permitting us to retain the vehicle and any other goods stored by you with us as security for payment of all sums claimed by Vint-tro on any account.

If you have failed to make payment within 28 days from the date that the sums fall due, Vint-tro may, at their discretion, remove the vehicle from the secured storage facility and place it at any other location on the premises, whether protected from the elements or otherwise.

Vint-tro may refuse to deliver or grant access to the vehicle to you unless all storage charges accrued due and other such sums have been paid in full. Vint-tro may at any time require you to remove any vehicle upon 28 days’ notice in writing. If you fail to remove the vehicle from the custody or control of Vint-tro by the due time (notice by these Terms of Business having been given) Vint-tro reserves the right to dispose of the vehicle by these Terms of Business. Further to the rights granted in the preceding paragraphs,

If you fail to pay any outstanding sums due to Vint-tro (including but not limited to any unpaid storage charges and/or interest due on any overdue payment) Vint-tro may, without prejudice to its other rights and remedies, issue you with a final notice for payment of outstanding sums due, together with notification that in the event of your continued failure to settle any outstanding sums within 28 days of receipt of such final notice, Vint-tro may sell your vehicle.

If Vint-tro proceeds with the sale of your vehicle, the proceeds of sale shall be used to cover the unpaid debt (including any costs incurred in the sale of the vehicle and costs of enforcement). After all outstanding sums due to Vint-tro have been settled, any surplus proceeds of the sale will be held in trust for you. Provided that you have paid all sums due to us, you shall give Vint-tro at least 7 days’ notice of your intention to remove any vehicle from the premises, whose removal may only take place during normal working hours of 9 am to 5 pm or otherwise by agreement with us.

5. Insurance

It is your responsibility to maintain your own vehicle Insurance cover up to its full market value at all times when your vehicle is in storage with Vint-tro.

Vint-tro does maintain a fully comprehensive policy of insurance on all vehicles in its storage but in the event of a claim and with exception to the clause’s within Limitation and Liability (below) Vint-tro can only be held liable to the sum of the vehicle’s market value as deterred by its Insurer while such vehicle is in storage. This limit will change over time and Vint-tro is under no obligation to notify any customer of such change.

6. Limitation of Liability

Vint-tro will only be held liable for any loss when caused by its negligence, or that of its employees or agents. Vint-tro shall not be under any obligation to the customer for any loss or damage suffered as a result of force majeure or as a result of matters outside the reasonable control of Vint-tro. 

In the event of any damage or loss being alleged by the customer, the onus of proof shall be on the customer to show that such damage or loss has been caused by Vint-tro, and in the case of damage to the Vehicle shall be notified in writing to Vint-tro within 14 days of such claim being brought to your attention or of the vehicle being delivered, whichever shall be sooner, and any claims not brought against Vint-tro within such time frame shall be deemed waived.

Vint-tro shall have no responsibility for damage or loss caused by any defects, mechanical, electrical, or otherwise, relating to the customer’s vehicle, and shall be under no duty to the customer either to act on or report on any defects that might be present, whether noticeable or not. The Customer shall hold Vint-tro indemnified against any loss or liability whatsoever or howsoever arising out of damage caused by such defects on a customer’s vehicle.

The customer accepts that any use of the Vint-tro drop-off facility is at the Customer’s own risk and that Vint-tro shall have no responsibility for any damage or loss relating to the customer’s vehicle while that vehicle is located on Vint-tro’s premises.

7. General

The service is not intended for use by minors and no one under the age of 18 years of age is permitted to enter into a contractual arrangement with us. By using the Vint-tro services, you confirm that you are over 18 years of age.

These Terms of Business do not create or intend to create any agency, partnership, joint venture, or any other such relationship between us.

Vint-tro may assign or transfer its rights and obligations under these Terms of Business without your prior consent, provided such assignment or transfer is on the same or equivalent terms to the relevant third party. If any of the provisions of these Terms of Business are held to be invalid, void, or unenforceable, the remaining provisions will remain in full force and effect.

When the vehicle is presented for storage, no explosive or dangerous articles may be deposited in the vehicle and the vehicle shall be in such condition so as not to cause damage or injury or the likelihood of damage or injury to the Vint-tro storage facility, to any other vehicles or any Vint-tro employees, contractors or workers and you agree to indemnify Vint-tro against any loss or damage we may suffer as a result of a breach of this term and you agree to pay all costs and expenses incurred in, and our reasonable charges for, dealing with the breach and its consequences.

Whilst every effort will be made to give your vehicle the prescribed maintenance on the due day we reserve the right to be flexible regarding the operation of the maintenance schedule. These Terms of Business are governed by the laws of England. If you have a dispute please do contact us before taking any action and we will try to resolve issues with you; however, if we and you cannot do so then you agree the courts of England will have jurisdiction to settle any dispute or claim arising under these Terms of Business.

By accepting our quote you are agreeing to these terms and conditions before payment of our Invoice for storage services supplied by Vint-tro.

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