FIRST NOTIFICATION OF LOSS
When incidents and accidents occur this can be a very traumatic and stressful time for the person in question. This is where VINTTRO, using our comprehensive knowledge and extensive years of industry experience is able to offer a sympathetic and professional first response service.
Our FNOL reporting is processed through our bespoke management system ViSP, which has been developed using our years of industry knowledge.
ViSP allows us to import data from our client systems to immediately validate cover, plus we have the advantage where our customers data is linked from our brokerage system, which is primarily used to deploy repairs to our approved network of suppliers, or to a network of our clients choice.
To find out more click the ‘Enquire’ button above, fill out our short form and our team will be in contact.
Our focus is to consistently deliver an outstanding customer journey and our comprehensive incident notification service is no exception.
Using our totally unique and bespoke intelligent management platform ViSP, this enables us to collate accurate and empathetic data capture which ensures no further calls are required.
ViSP, has been professionally developed in-house and has been designed to effectively manage our clients customer journey. This technology seamlessly drives and connects all our services and retains robust controls on every time-critical process, from incident reporting, repair deployment and management, right through to high level claims services and solutions.
From the initial reporting of an incident, we are able to deploy repairs to our own approved network partners, our clients chosen repairer or our clients approved repair network. We can also manage all of your vehicle inspection and engineering needs.
Our FNOL service provides our clients with the peace of mind that we will capture accurate and detailed information covering;
- Analysis of the incident circumstances and parties involved.
- A comprehensive overview of liability.
- Accurate details of the damage incurred to our clients and the third parties property / vehicles.
- A sweet of information detailing the deployment of suppliers such as approved repairers.
- Warm transfer of data to insurer partners systems and supply chain providers.
- Real time transfer of all of incident circumstances to a destination of our clients choice (email PDF).
